Provided by AHIT. This home inspection online course discusses the four basic elements that must be present to develop a commitment to customer service. It also discusses the basic behaviors and actions which contribute to quality face to face customer service. The establishment of customer service standards for telephone contact with visitors and customers is also covered in this course. It includes some additional information related to email customer service. It closes with a discussion of some techniques that employees can learn to improve their personal customer service skills.
Home Inspection License Expiration: 10/1 every two years (odd)
Hours Required by the State: 32 hours every two years. Continuing education is comprised of two categories, Category I and Category II. The licensee shall obtain a minimum of 75% of the required amount of continuing education hours for renewal from Category I and may obtain a maximum of 25% of the required amount of continuing education hours for renewal from Category II.
Reporting: The state does not require schools to report course completions.
Expiration Date of Course: Course expiration dates vary by course. Each individual course will have an expiration date listed in your account. See Terms & Conditions for more details.
Certificates: Immediately upon course completions, AHIT will provide students with an electronic copy of the course certificate of completion. Certificates will remain in your account for a minimum of five years, should you need additional copies at a later time. Please refer to your application to determine if you need to submit your certificate(s) of completion. Course completion dates are recorded using Central Standard Time. Please note that the date on your certificate of completion will reflect this.
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